AI is becoming the new front door to retail
Jun 29th, 2026Shoppers are increasingly starting with AI, not a list of ten blue links.
Read MoreCustomer purchasing behaviours are changing
Digital platforms such as TikTok, Facebook, Instagram and Twitter have significantly transformed the way consumers interact with brands and make purchasing decisions.
This pivot across social media algorithms has played a big role in changing consumer expectations and engagement behaviour, making it essential for brands to create personalised, relevant content that adds value.
With Covid-19 Pandemic lockdowns, engagement was top of mind for consumers which meant brands needed to entertain and add value. This caused a shift in standards and in what content types are prioritised on social.
As a result, many brands have started using TikTok style content across social media and algorithms have prioritised it. Short videos that are entertaining, educational, and engaging, have a higher chance of out-competing other content types. When a video goes viral, it can reach thousands of users within a short period, generating a massive amount of brand awareness and driving sales.
What are the main differences across key social media channels?
TikTok is one of the most popular short-form video platforms and uses artificial intelligence to curate content for each user based on their viewing history, interactions, and interests.
Facebook, with over 2 billion active users, is one of the largest social media platforms. Brands can use Facebook to create targeted ads and sponsored posts, engage with their customers through comments and private messaging, and share news, information, and entertainment.
Instagram, with over one billion active users, is known for its visual content, with users sharing photos and videos of their experiences, products, and services. Brands can use Instagram to create visually stunning content, engage with their followers through comments and direct messages, and promote their products through targeted ads.
Twitter is a microblogging platform that allows users to share short, 280-character messages. The platform has become a hub for news and information, making it a powerful tool for brands to share updates, promote their products, and engage with their audience. Brands can also use Twitter to monitor conversations about their brand and industry, and respond to customer inquiries and feedback
Your customers are shopping differently. Is your digital strategy keeping up?
We help NZ businesses adapt their digital marketing and eCommerce presence to match how today’s customers actually buy.
- eCommerce strategy for Shopify and WordPress
- Conversion rate optimisation to turn browsers into buyers
- Google Shopping and social commerce management
- Analytics and insights to track evolving customer behaviour
Brands need to focus on personalisation and relevant content
The impact of social media algorithms on consumer behaviour cannot be overstated. These algorithms analyse data such as user behaviour, interests, and engagement to determine what content appears in users’ feeds. This means that brands need to create content that is relevant and engaging, and understand their customers’ preferences and pain points to reach their target audience.
Brands that can create personalised, relevant content that resonates with their audience will build strong relationships with their customers, drive sales, and stay ahead of the competition. Social media platforms provide a powerful tool to connect with your audiences, engage with customers, and promote products through targeted ads and sponsored posts.
How much should SEO cost in New Zealand?
Jun 22nd, 2026Wondering how much SEO should cost in New Zealand? Here’s what businesses should actually expect to pay and how to tell if you’re investing in growth or wasting money.
Read More
What AI Can Actually Do for an NZ Business in 2026 (and What It Still Can’t)
May 14th, 2026There has been a real shift in the AI conversation over the past twelve months. Two years ago the question was whether AI would deliver business value.
Read More
