How can I pay my NZ Digital bill?
We value your prompt payment as it allows us to offer a better service to you.
We have several ways for you to keep your account with us up to date.
Pay by Internet Banking
Pay by Credit Card
Auto Pay Hosting Invoices
Pay by internet banking
You can pay your bill via your online or phone banking service. Please ensure you use your 5 digit invoice number as a reference so we can process your payment to your account once we receive it.
To do this you will need our bank account details:
Account Name: NZ Digital Limited
Bank: BNZ
Account: 02 0644 0180203 000
Reference: (Invoice Number)
Online
You can make a secure card payment online via our Stripe payment system.
You can do this by clicking the ‘View and pay online now’ link supplied with your invoice.
Please have your credit or debit card details on hand to make a payment.
For debit and credit cards, the transaction fee is 2% of the invoice value.
Auto pay hosting invoices
Your monthly hosting invoices have an auto-pay option which you can select for ease of management.
The text in the email you receive will inform you of the availability of auto pay, and also shows that auto pay is active in subsequent emails. To set this up just click on the Pay Now button when you receive the invoice and set up an auto pay from there.
Our invoicing process
You will receive current month invoices and statements before the 6th day of every month, payment is due 14 days later on the 20th. Monthly invoices will be sent (via email) directly to your account contact with a statement attached.
Automated reminder emails
If your balance remains unpaid after the due date you will receive an automated First Notice reminder at 7 days overdue
If your balance remains unpaid after the First Notice you will receive an automated Second Notice reminder at 14 days overdue
If your balance continues to remain unpaid an automated Third Notice ’service interruption’ email will be sent at 28 days
If your balance continues to remain unpaid after 42 days an automated Final Notice ‘service interruption’ email will be sent
What happens if I don’t pay?
If you are unable to make we reserve the right to halt all services including hosting of your website until payment is made.
What If I am unable to make payment?
If you are unable to make payment for any reason, please contact us as soon as possible to discuss your options: accounts@nzdigital.co.nz
Invoice disputes
We must be notified in writing within 5 calendar days from the date you first received the invoice.
The client shall identify the specific cause of the disagreement and shall pay when due that portion of the invoice, not in dispute.
For any queries on disputed invoices, please send to accounts via email at accounts@nzdigital.co.nz. Your queries will be redirected back to your account manager for resolution and where required the invoice will be amended for payment.
Overdue invoices
A late payment fee of 10% per month is added on overdue accounts.
Accounts not paid within 90 days will be forwarded to a debt collection agency and the account holder will be responsible for paying any administration costs, collection costs and legal fees.
Our details
NZ Digital Limited
41 High Street,
Auckland Central,
Auckland 1010,
New Zealand
Account Name: NZ Digital Limited
Bank: BNZ
Account: 02 0644 0180203 000
Reference: (Invoice Number)
GST No. 108 359 889
GST (if any)
Is payable by you on our fees.
We know you have a choice, thank you for choosing NZ Digital.
You can view our full terms of engagement here.
